Effective Date: July 1, 2026

At Keramruth, customer satisfaction is our priority. If you wish to cancel an order or request a refund, please read the following policy carefully.

Order Cancellation

• Orders can be cancelled only before they are packed and dispatched.
• Once an order has been shipped, cancellation requests cannot be accepted.
• To request a cancellation, please contact our customer support as soon as possible with your Order ID.

Refund Eligibility

You may be eligible for a refund or replacement in the following cases:

• You receive a damaged product.
• You receive a defective product.
• You receive an incorrect product.
• Your order is cancelled by Keramruth due to product unavailability or any unforeseen reason.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

• Change of mind after the product has been shipped or delivered.
• Incorrect shipping address provided by the customer.
• Products damaged due to misuse or improper handling after delivery.
• Requests made after 48 hours of product delivery.

Refund Process

• To request a refund, contact us within 48 hours of receiving your order.
• Please provide your Order ID along with clear photographs of the product and packaging.
• Our team will verify your request and notify you of the approval status.
• Approved refunds will be processed to the original payment method within 5–7 business days.

Replacement Policy

• If eligible, a replacement product may be shipped instead of issuing a refund.
• Replacement requests are subject to product availability.

Contact Us

If you have any questions regarding cancellations, refunds, or replacements, please contact us:

Keramruth
📞 +91 98444 36655
📧 info.keramruth@gmail.com